{"xsrfToken":"beb196a3f60f94dea0f4d233b6e83d3977fc8f82_lout","branding":{"id":"2","key":"spark","name":"SPARK Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002d5c","headerLinkHoverBGColor":"#002d5c","headerBadgeColor":"#002d5c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1b7c85c9-bc0e-47ba-b6a5-d1639076dae6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGY0OTAyYS0yMDJlLTQzMDMtODI5MS1mNzIxZjZhNTNhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiN2M4NWM5LWJjMGUtNDdiYS1iNmE1LWQxNjM5MDc2ZGFlNiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MjgyNDcsIm5iZiI6MTczODcyNzY0N30.DvoR-gjstjJzOS9bis2GZ5wDmBM-yr9VSUNQeP5zLCM&client=74f4902a-202e-4303-8291-f721f6a53a73&mode=fit","logoId":"1b7c85c9-bc0e-47ba-b6a5-d1639076dae6","isLogoAvailable":true,"helpCenterTitle":"Welcome to SPARK Support","sharedPortalName":"SPARK Support","userInitialAnnouncementHeader":"SPARK Support Help Desk","userInitialAnnouncementMessageWiki":"<p>Welcome to SPARK Support.</p>\n<p>Patron Privacy Clean-Up Project, Starting December 26, 2024 - <a href=\"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/article/477134849\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">More Info </a></p>\n<p>Browse our documentation and submit tickets for issues with SPARK via the SPARK Support Portal.</p>\n<p>You can reach out via support@sparkpa.org or via the form below.</p>\n<p>Emails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to SPARK Support","sharedPortalName":"SPARK Support","announcementHeader":"SPARK Support Help Desk","announcementMessage":"Welcome to SPARK Support. \n\n\nPatron Privacy Clean-Up Project, Starting December 26, 2024 - [More Info | https://sparkpa.atlassian.net/servicedesk/customer/portal/2/article/477134849]\n\n\nBrowse our documentation and submit tickets for issues with SPARK via the SPARK Support Portal. \n\nYou can reach out via support@sparkpa.org or via the form below. \n\nEmails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003e7e","helpCenterTitleColor":"#003e7e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ca3046f2-59dc-4b97-ac7c-0158f3d71bf1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGY0OTAyYS0yMDJlLTQzMDMtODI5MS1mNzIxZjZhNTNhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhMzA0NmYyLTU5ZGMtNGI5Ny1hYzdjLTAxNThmM2Q3MWJmMSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MjgyNDcsIm5iZiI6MTczODcyNzY0N30.79S8o0p8NKat0Hd9a184pQAdWJdd8x9UofQ5gJilUo8&client=74f4902a-202e-4303-8291-f721f6a53a73&height=300&mode=fit","bannerMediaApiFileId":"ca3046f2-59dc-4b97-ac7c-0158f3d71bf1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"spark","projectId":10000,"serviceDeskId":2,"name":"SPARK Support","description":"<p>Welcome! You can raise a request for SPARK Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"6","name":"Contact SPARK Support","descriptionHtml":"","callToAction":"Contact SPARK Support","introHtml":"","icon":10467,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[11],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[11],"key":""},{"id":"37","name":"Inquire about joining SPARK","descriptionHtml":"","callToAction":"Inquire about joining SPARK","introHtml":"<p>Inquire about joining SPARK</p>","icon":10480,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[12],"key":""},{"id":"62","name":"Local Cataloger Survey","descriptionHtml":"","callToAction":"Local Cataloger Survey","introHtml":"","icon":10498,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[11],"key":""},{"id":"61","name":"Request Account Creation/Edit","descriptionHtml":"","callToAction":"Request Account Creation/Edit","introHtml":"","icon":10517,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"60","name":"SPARK Reports Waiver for Report Admin","descriptionHtml":"","callToAction":"SPARK Reports Waiver for Report Admin","introHtml":"<p>Review and acknowledge the Reports Waiver to gain Reports Admin Permissions</p>","icon":10568,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[11],"key":""},{"id":"59","name":"SPARK Reports Waiver for Report Runner","descriptionHtml":"<p>Review and acknowledge the Reports Waiver to gain Reports Runner Permissions.</p>","callToAction":"SPARK Reports Waiver for Report Runner","introHtml":"<p>Review and acknowledge the Reports Waiver to gain Reports Runner Permissions</p>","icon":10517,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"32","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"36","name":"Emails Outage Request","descriptionHtml":"","callToAction":"Emails Outage Request","introHtml":"","icon":10550,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"27","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Join our consortium"},{"id":11,"name":"SPARK Support"}],"orderMapping":{"12":[37],"11":[62,61,60,59,6,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"90039bc2-18ea-37de-a3a1-dca5dfb1ffd7","appLinkName":"System Confluence","appLinkUrl":"https://sparkpa.atlassian.net/wiki","spaceKey":"SPARKSUPPORT","spaceName":"SPARK Support","spaceUrl":"https://sparkpa.atlassian.net/wiki/spaces/SPARKSUPPORT","isServer":false},"labels":[],"projectKey":"SPARK","serviceDeskId":2,"kbLinkDomainURLs":["https://sparkpa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SPARK","userLanguageHeader":"SPARK Support Help Desk","userLanguageMessageWiki":"<p>You can browse by topics below, or you can search via the find box.</p>\n<p>You can reach out via support@sparkpa.org or via the form below.</p>\n<p>Emails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.</p>","defaultLanguageHeader":"SPARK Support Help Desk","defaultLanguageMessage":"You can browse by topics below, or you can search via the find box. \n\nYou can reach out via support@sparkpa.org or via the form below. \n\nEmails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGY0OTAyYS0yMDJlLTQzMDMtODI5MS1mNzIxZjZhNTNhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mjg4NDcsIm5iZiI6MTczODcyNzY0N30.r-zkYWjFMDa8SO4iyNv3U_eq_3kJxJ53DYBBFSfjU7s","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"74f4902a-202e-4303-8291-f721f6a53a73","tokenDurationInMins":20}},"reqCreate":{"id":61,"projectId":10000,"form":{"name":"Request Account Creation/Edit","descriptionHtml":"","callToAction":"Request Account Creation/Edit","intro":"","instructions":"","icon":10517,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Account Creation/Edit Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/61","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/61","calendarParams":{"firstDay":0,"date":"2025-02-04T22:54:08-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"90039bc2-18ea-37de-a3a1-dca5dfb1ffd7","appLinkName":"System Confluence","appLinkUrl":"https://sparkpa.atlassian.net/wiki","spaceKey":"SPARKSUPPORT","spaceName":"SPARK Support","spaceUrl":"https://sparkpa.atlassian.net/wiki/spaces/SPARKSUPPORT","isServer":false},"labels":[],"projectKey":"SPARK","serviceDeskId":2,"kbLinkDomainURLs":["https://sparkpa.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGY0OTAyYS0yMDJlLTQzMDMtODI5MS1mNzIxZjZhNTNhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mjg4NDgsIm5iZiI6MTczODcyNzY0OH0._CrdHJu7IMc-KUqalG_5BaMDUV_e4-zSh7vxk1w_Yls","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"74f4902a-202e-4303-8291-f721f6a53a73","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":11,"updated":"2024-03-25T15:09:32.668949732Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[24,6,61],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"Staff Account Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"7ff023c6-8593-4dda-b70d-93639b677c26"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please complete the following form for an update to staff accounts. "}]},{"type":"paragraph","content":[{"type":"text","text":"Review the "},{"type":"inlineCard","attrs":{"url":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/eabcf7ff-29cb-466c-ad92-3fa3ad3b188b/article/4427233"}},{"type":"text","text":" guide for detailed information on how to assign and manage staff accounts. "}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Person making request"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"a245fa9c-9dca-46e8-a9d8-446c2ec621a7"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"a2381400-aae7-45ac-b450-41d90ec26a10"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":29},"layout":"default","localId":"b78f18fd-f109-4f99-a41c-5fa5eb8b31c9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"f1e10770-15d5-4a75-b729-105678b6ad65"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"fa219021-0dc1-4c2f-bf53-10ff0cd9c2c9"}}]}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Staff Account needing attention"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":21},"layout":"default","localId":"428360bf-283f-49df-b306-65ef0a1644e2"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"ebdfbee9-6c0c-4d1d-a7ae-4e190d7048da"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"e144dd33-605e-4839-8753-5704855b23eb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"d2e4c385-5621-4ed8-861e-229e9a288395"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"985cbf21-db00-44ce-b29f-ce02e9bf8428"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":" Account"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"e393ce51-88b6-4180-82b4-95727c8da402"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"System","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Change requested","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Access level needed","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"SPARK/Evergreen"}]}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":32},"layout":"default","localId":"8c9d5c98-6f4e-44fb-b18d-ee16ef70eff9"}}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"3f1526ae-9982-4648-9dff-bbd6f2b77a88"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ChiliPac"}]}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"219e4583-6b82-47be-84d9-73027a9a09b4"}}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"ts","label":"Current/Desired Username","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"cs","label":"Label","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Create Account","other":false},{"id":"2","label":"Disable Account","other":false},{"id":"3","label":"Renew Account","other":false},{"id":"4","label":"Change Permission Group","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"2","label":"New Admin User","other":false},{"id":"3","label":"Designate as Staff for ChiliPac","other":false},{"id":"1","label":"Disable Account","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"ts","label":"Library Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"ts","label":"Library Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Job title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"cl","label":"Permission(s)","description":"Please select all that apply. Note some permissions group require certification. ","validation":{"rq":false},"choices":[{"id":"4","label":"Acquisitions","other":false},{"id":"5","label":"Acquisitions Invoicing","other":false},{"id":"6","label":"Acquisitions Admin","other":false},{"id":"1","label":"CircClerk","other":false},{"id":"2","label":"CircSupervisor","other":false},{"id":"12","label":"Copy Cataloger","other":false},{"id":"8","label":"ILL Staff","other":false},{"id":"7","label":"LibAdmin","other":false},{"id":"3","label":"Local Cataloger","other":false},{"id":"13","label":"Original Cataloger","other":false},{"id":"9","label":"Report Runner","other":false},{"id":"10","label":"Report Admin","other":false},{"id":"11","label":"Serials","other":false}],"questionKey":""}}},"uuid":"7ff023c6-8593-4dda-b70d-93639b677c26"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":11,"updated":"2024-03-25T15:09:32.668949732Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[24,6,61],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"Staff Account Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"7ff023c6-8593-4dda-b70d-93639b677c26"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please complete the following form for an update to staff accounts. "}]},{"type":"paragraph","content":[{"type":"text","text":"Review the "},{"type":"inlineCard","attrs":{"url":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/eabcf7ff-29cb-466c-ad92-3fa3ad3b188b/article/4427233"}},{"type":"text","text":" guide for detailed information on how to assign and manage staff accounts. "}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Person making request"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"a245fa9c-9dca-46e8-a9d8-446c2ec621a7"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"a2381400-aae7-45ac-b450-41d90ec26a10"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":29},"layout":"default","localId":"b78f18fd-f109-4f99-a41c-5fa5eb8b31c9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"f1e10770-15d5-4a75-b729-105678b6ad65"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"fa219021-0dc1-4c2f-bf53-10ff0cd9c2c9"}}]}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Staff Account needing attention"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":21},"layout":"default","localId":"428360bf-283f-49df-b306-65ef0a1644e2"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"ebdfbee9-6c0c-4d1d-a7ae-4e190d7048da"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"e144dd33-605e-4839-8753-5704855b23eb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"d2e4c385-5621-4ed8-861e-229e9a288395"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"985cbf21-db00-44ce-b29f-ce02e9bf8428"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":" Account"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"e393ce51-88b6-4180-82b4-95727c8da402"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"System","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Change requested","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Access level needed","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"SPARK/Evergreen"}]}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":32},"layout":"default","localId":"8c9d5c98-6f4e-44fb-b18d-ee16ef70eff9"}}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"3f1526ae-9982-4648-9dff-bbd6f2b77a88"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ChiliPac"}]}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"219e4583-6b82-47be-84d9-73027a9a09b4"}}]},{"type":"tableCell","attrs":{"colwidth":[203]},"content":[{"type":"paragraph","content":[]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"ts","label":"Current/Desired Username","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"cs","label":"Label","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Create Account","other":false},{"id":"2","label":"Disable Account","other":false},{"id":"3","label":"Renew Account","other":false},{"id":"4","label":"Change Permission Group","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"2","label":"New Admin User","other":false},{"id":"3","label":"Designate as Staff for ChiliPac","other":false},{"id":"1","label":"Disable Account","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"ts","label":"Library Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"ts","label":"Library Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Job title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"cl","label":"Permission(s)","description":"Please select all that apply. Note some permissions group require certification. ","validation":{"rq":false},"choices":[{"id":"4","label":"Acquisitions","other":false},{"id":"5","label":"Acquisitions Invoicing","other":false},{"id":"6","label":"Acquisitions Admin","other":false},{"id":"1","label":"CircClerk","other":false},{"id":"2","label":"CircSupervisor","other":false},{"id":"12","label":"Copy Cataloger","other":false},{"id":"8","label":"ILL Staff","other":false},{"id":"7","label":"LibAdmin","other":false},{"id":"3","label":"Local Cataloger","other":false},{"id":"13","label":"Original Cataloger","other":false},{"id":"9","label":"Report Runner","other":false},{"id":"10","label":"Report Admin","other":false},{"id":"11","label":"Serials","other":false}],"questionKey":""}}},"uuid":"7ff023c6-8593-4dda-b70d-93639b677c26"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}