{"xsrfToken":"f80d90e3340b99b4301531953eaa4a5fdc9c7cb8_lout","branding":{"id":"2","key":"spark","name":"SPARK Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002d5c","headerLinkHoverBGColor":"#002d5c","headerBadgeColor":"#002d5c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1b7c85c9-bc0e-47ba-b6a5-d1639076dae6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGY0OTAyYS0yMDJlLTQzMDMtODI5MS1mNzIxZjZhNTNhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiN2M4NWM5LWJjMGUtNDdiYS1iNmE1LWQxNjM5MDc2ZGFlNiI6WyJyZWFkIl19LCJleHAiOjE3NDI0ODY4OTgsIm5iZiI6MTc0MjQ4NjI5OH0.KOpbOrZjvAKx7O_avwyFHhSDLdRqzvmBWx33QtW-ymg&client=74f4902a-202e-4303-8291-f721f6a53a73&mode=fit","logoId":"1b7c85c9-bc0e-47ba-b6a5-d1639076dae6","isLogoAvailable":true,"helpCenterTitle":"Welcome to SPARK Support","sharedPortalName":"SPARK Support","userInitialAnnouncementHeader":"SPARK Support Help Desk","userInitialAnnouncementMessageWiki":"<p>Welcome to SPARK Support - providing documentation and support for the SPARK consortium of Evergreen libraries in Pennsylvania.</p>\n<p><a href=\"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Need help? </a></p>\n<p>Emails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to SPARK Support","sharedPortalName":"SPARK Support","announcementHeader":"SPARK Support Help Desk","announcementMessage":"Welcome to SPARK Support - providing documentation and support for the SPARK consortium of Evergreen libraries in Pennsylvania.\n\n[Need help? | https://sparkpa.atlassian.net/servicedesk/customer/portal/2/group/-1]\n\nEmails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003e7e","helpCenterTitleColor":"#003e7e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ca3046f2-59dc-4b97-ac7c-0158f3d71bf1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGY0OTAyYS0yMDJlLTQzMDMtODI5MS1mNzIxZjZhNTNhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhMzA0NmYyLTU5ZGMtNGI5Ny1hYzdjLTAxNThmM2Q3MWJmMSI6WyJyZWFkIl19LCJleHAiOjE3NDI0ODY4OTgsIm5iZiI6MTc0MjQ4NjI5OH0.d4DksC8kDQV0uVN7_lqtjfdU886jpFQOlX7He0O3cg4&client=74f4902a-202e-4303-8291-f721f6a53a73&height=300&mode=fit","bannerMediaApiFileId":"ca3046f2-59dc-4b97-ac7c-0158f3d71bf1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"spark","projectId":10000,"serviceDeskId":2,"name":"SPARK Support","description":"<p>Welcome! You can raise a request for SPARK Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"6","name":"Contact SPARK Support","descriptionHtml":"","callToAction":"Contact SPARK Support","introHtml":"","icon":10467,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[11],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[11],"key":""},{"id":"37","name":"Inquire about joining SPARK","descriptionHtml":"","callToAction":"Inquire about joining SPARK","introHtml":"<p>Inquire about joining SPARK</p>","icon":10480,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[12],"key":""},{"id":"61","name":"Request Account Creation/Edit","descriptionHtml":"","callToAction":"Request Account Creation/Edit","introHtml":"","icon":10517,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"60","name":"SPARK Reports Waiver for Report Admin","descriptionHtml":"","callToAction":"SPARK Reports Waiver for Report Admin","introHtml":"<p>Review and acknowledge the Reports Waiver to gain Reports Admin Permissions</p>","icon":10568,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[11],"key":""},{"id":"59","name":"SPARK Reports Waiver for Report Runner","descriptionHtml":"<p>Review and acknowledge the Reports Waiver to gain Reports Runner Permissions.</p>","callToAction":"SPARK Reports Waiver for Report Runner","introHtml":"<p>Review and acknowledge the Reports Waiver to gain Reports Runner Permissions</p>","icon":10517,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"32","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"36","name":"Emails Outage Request","descriptionHtml":"","callToAction":"Emails Outage Request","introHtml":"","icon":10550,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"62","name":"Local Cataloger Survey","descriptionHtml":"","callToAction":"Local Cataloger Survey","introHtml":"","icon":10498,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"27","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://sparkpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Join our consortium"},{"id":11,"name":"SPARK Support"}],"orderMapping":{"12":[37],"11":[61,60,59,6,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"90039bc2-18ea-37de-a3a1-dca5dfb1ffd7","appLinkName":"System Confluence","appLinkUrl":"https://sparkpa.atlassian.net/wiki","spaceKey":"SPARKSUPPORT","spaceName":"SPARK Support","spaceUrl":"https://sparkpa.atlassian.net/wiki/spaces/SPARKSUPPORT","isServer":false},"labels":[],"projectKey":"SPARK","serviceDeskId":2,"kbLinkDomainURLs":["https://sparkpa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SPARK","userLanguageHeader":"SPARK Support Help Desk","userLanguageMessageWiki":"<p>You can browse by topics below, or you can search via the find box.</p>\n<p>You can reach out via support@sparkpa.org or via the form below.</p>\n<p>Emails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.</p>","defaultLanguageHeader":"SPARK Support Help Desk","defaultLanguageMessage":"You can browse by topics below, or you can search via the find box. \n\nYou can reach out via support@sparkpa.org or via the form below. \n\nEmails will come from jira@sparkpa.atlassian.net for those who wish to whitelist this new address.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGY0OTAyYS0yMDJlLTQzMDMtODI5MS1mNzIxZjZhNTNhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI0ODc0OTgsIm5iZiI6MTc0MjQ4NjI5OH0.I2wf-fM_KdshqBREHPxxqJOElPHHPJP3tWBOrcRuNAY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"74f4902a-202e-4303-8291-f721f6a53a73","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5994922a-6440-48b2-8c2c-d06ddac1ca99","name":"Annual Report Reports Documentation","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/5994922a-6440-48b2-8c2c-d06ddac1ca99","lastUpdated":"1675174418663","createdAt":"1675174067108"},{"id":"a7a59382-8372-420d-aef9-a6930503bb6f","name":"SPARK Status and Report Outages ","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/a7a59382-8372-420d-aef9-a6930503bb6f","createdAt":"1658334958656"},{"id":"e71641f5-c545-4d32-a108-c420798e5358","name":"SPARK Membership and Support Info","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/e71641f5-c545-4d32-a108-c420798e5358","lastUpdated":"1733418829073","createdAt":"1658257392938"},{"id":"6003c47d-7b6c-475f-979a-8f1aa5b50176","name":"SPARK Users' Group","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/6003c47d-7b6c-475f-979a-8f1aa5b50176","createdAt":"1658257434944"},{"id":"5042778d-e95c-49e9-aa87-25c000dccde3","name":"Upgrade Features","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/5042778d-e95c-49e9-aa87-25c000dccde3","lastUpdated":"1722007369547","createdAt":"1662491098119"},{"id":"fd5fd2b2-d198-4e7f-8b73-e7821820abab","name":"Acquisitions","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/fd5fd2b2-d198-4e7f-8b73-e7821820abab","createdAt":"1658328938552"},{"id":"7e63e065-36ac-4136-b48e-084c625277ae","name":"Administration","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/7e63e065-36ac-4136-b48e-084c625277ae","createdAt":"1658258136659"},{"id":"a2c07f9c-3cbe-415b-8d3a-c9bd651207a6","name":"Booking","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/a2c07f9c-3cbe-415b-8d3a-c9bd651207a6","createdAt":"1658258924688"},{"id":"e00de461-c492-44d5-bd43-b86ed55ea669","name":"Bugs and Development Work","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/e00de461-c492-44d5-bd43-b86ed55ea669","createdAt":"1658258971522"},{"id":"1730c643-6654-4c35-8185-2491bbe29c06","name":"Cataloging","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/1730c643-6654-4c35-8185-2491bbe29c06","lastUpdated":"1736800259746","createdAt":"1658345156499"},{"id":"427c58cb-4a52-4de6-bd2c-b86aea4d0905","name":"Circulation","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/427c58cb-4a52-4de6-bd2c-b86aea4d0905","createdAt":"1658258741344"},{"id":"b775cb45-c8d2-4910-a746-50b51212a438","name":"Curbside","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/b775cb45-c8d2-4910-a746-50b51212a438","createdAt":"1658262408810"},{"id":"7ce231e8-4d38-4220-bf34-a6ac301b3c9a","name":"Holds","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/7ce231e8-4d38-4220-bf34-a6ac301b3c9a","createdAt":"1658326700966"},{"id":"f35813e1-06ee-4fee-8e1a-560b29511083","name":"ILL","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/f35813e1-06ee-4fee-8e1a-560b29511083","createdAt":"1658333243281"},{"id":"e7dc1581-a451-49ef-9683-b24e9476aa58","name":"Inventory and Weeding","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/e7dc1581-a451-49ef-9683-b24e9476aa58","lastUpdated":"1658327817225","createdAt":"1658327790753"},{"id":"12e5dc1e-7c1b-418f-8ea8-34cc11315ecc","name":"Notices","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/12e5dc1e-7c1b-418f-8ea8-34cc11315ecc","createdAt":"1658323895192"},{"id":"1584a883-16dd-4412-ad6b-42f9d742777b","name":"OPAC/ChiliPAC","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/1584a883-16dd-4412-ad6b-42f9d742777b","lastUpdated":"1658260740514","createdAt":"1658258060677"},{"id":"eabcf7ff-29cb-466c-ad92-3fa3ad3b188b","name":"Patrons and User Accounts","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/eabcf7ff-29cb-466c-ad92-3fa3ad3b188b","createdAt":"1658328580803"},{"id":"51f7ede4-14ce-4806-ac9c-2eddcb59e4b2","name":"Policies","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/51f7ede4-14ce-4806-ac9c-2eddcb59e4b2","lastUpdated":"1658262306870","createdAt":"1658262282617"},{"id":"300c4482-bae2-4c6c-a9ae-74fedc1850db","name":"Print Templates","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/300c4482-bae2-4c6c-a9ae-74fedc1850db","createdAt":"1658262542754"},{"id":"2b22c24c-8885-482d-9ce6-32c8bf5f43ed","name":"Reports (full version)","description":"Information on how to run Reports in the traditional reporting tool. ","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/2b22c24c-8885-482d-9ce6-32c8bf5f43ed","lastUpdated":"1733419777950","createdAt":"1658258334280"},{"id":"dd03a17c-567e-4f9c-b08f-516c8c17733f","name":"Self Check","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/dd03a17c-567e-4f9c-b08f-516c8c17733f","createdAt":"1658334500192"},{"id":"3dacbe9e-8d76-4aef-b97e-b3f58ca8d3a1","name":"Serials","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/3dacbe9e-8d76-4aef-b97e-b3f58ca8d3a1","createdAt":"1658333280766"},{"id":"fa72ffb8-b6ee-4644-ab55-74a22fab2a15","name":"Simple Reports","description":"Instructions and information on how to use the new Simple Reports tool. ","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/fa72ffb8-b6ee-4644-ab55-74a22fab2a15","lastUpdated":"1660672686937","createdAt":"1660672643871"},{"id":"17761904-0973-463a-b822-03718732bbd9","name":"Troubleshooting Hardware and Software","categoryUrl":"https://sparkpa.atlassian.net/servicedesk/customer/portal/2/topic/17761904-0973-463a-b822-03718732bbd9","lastUpdated":"1658335776508","createdAt":"1658326595222"}]}},"kbPage":{"id":10059984,"title":"Upgrade Features","url":"https://sparkpa.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/10059984","space":{"key":"3U","name":"Upgrade Features","id":10059780},"serviceDeskIds":[2],"appLinkId":"90039bc2-18ea-37de-a3a1-dca5dfb1ffd7","idInString":"10059984","projects":[{"projectId":10000,"serviceDeskId":2,"portalId":2}]}}